Presentation for #risg2011 – Creating Customer Experience

Posted: 16 May 2011 05:40 PM PDT

I just finished giving a presentation via Skype to a thankfully patient group of Australians! So … I decided to get fancy, and attempt sharing my slides via Skype. That didn’t work so well. I think the folks in Australia saw a couple of the slides, then I spent a few wild minutes trying to make it work, all the while asking “what do you see now?”

Well. The microphone worked! And here are my slides (that you mostly didn’t see if you were actually at the conference):

Creating Customer Experience: on the web, in the library, in the community

View more presentations from David King

Thanks again, and really hoping to meet some of you who attended this conference in September!

Upcoming Webinar – Building the Digital Branch: Designing Effective Library Websites

Upcoming Webinar – Building the Digital Branch: Designing Effective Library Websites

Posted: 16 May 2011 08:00 AM PDT

If you’re interested in building better websites, make sure to sign up for my upcoming webinar for ALA TechSource on June 8 – Building the Digital Branch: Designing Effective Library Websites. Just click the link to sign up!

This will be the second time I have given this webinar. If you attended the first one, never fret! There will be new content – I’m going to talk about how Topeka & Shawnee County Public Library (where I work) built our current website (the redesign went live on March 1).

Here’s the blurb for the webinar:

Every library needs a presence on the web. Whether you work at a large academic library or a public library in a small town, you need to be able to deliver service and content to patrons outside your building. David Lee King will once again present this popular workshop, taking you through the process of building an effective, user-friendly library website that will expand and enhance your library's presence in the community.

In this workshop, you'll learn: